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Frequently Asked Questions

Frequently Asked Questions

General

Yes, but residents are responsible for painting the walls back to the original color at move out. 

We offer spacious one, two, and three-bedroom floorplans, as well as a three-bedroom duplex. Our apartments range from 1,253 square feet to an expansive 1,958 square feet and feature a variety of modern amenities! To view current availability, visit our Floor Plans page.

Satellite dishes, antennae, and aerials shall not be placed or erected on the roof or exterior of buildings without prior written consent.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Amenities and Services

At Grand Reserve at Canton, apartment amenities include washer/dryer hookups, air conditioners, granite countertops, patios/balconies, tile kitchen backsplashes, ceiling fans, garden tubs, and large closets.

Yes, our fitness center includes free weights and a variety of cable-weight and cardio machines.

Yes, Grand Reserve at Canton provides a refreshing pool furnished with lounge chairs and umbrellas.

Grand Reserve Canton apartments include an Xfinity cable and internet media bundle, which is added to your rent as a separate fee.

Yes, we have an after-hours courtesy patrol to respond to any after-hours noise complaints. To utilize this service, please call the office number and follow the prompts to leave a voicemail to the courtesy officer with detailed information about your complaint, apartment number, and phone number. They will receive your message and call you back as soon as possible.

Application Process and Qualifications

Your total gross income must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If you do not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, you can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

You MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Everyone 18 and older will be listed as a leaseholder for your apartment. If you are the first person filling out the application, you will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If your application has not yet been approved by the leasing office, simply log in to your application, and invite them to complete an individual application. Be sure to contact us to let us know you added someone so we can ensure they are included in the approval process. Note: If your application has already been approved, contact us and we can help.

All roommates must qualify to be approved, but applicants can apply to qualify on their own. All applicants over the age of 18 must be leaseholders.

When you login to your Applicant Portal, any outstanding charges will appear so you can easily make a payment.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Neighborhood

Northside Hospital Cherokee is under 5 miles from Grand Reserve at Canton.

ALDI and Publix are both within 2 miles of Grand Reserve at Canton.

Grand Reserve at Canton features an on-site dog park, equipped with a pet waste station. Canton Paw Park is also just 2 miles away.

Grand Reserve at Canton is in the zone for R.M. Moore Elementary School, Teasley Middle School, and Cherokee High School. We are also close by to Chattahoochee Technical College and Cherokee Medical Training Center.

There are many shopping centers nearby, including Canton Marketplace and Riverside Plaza.

Lease

We have electronic lease signing which is super easy and convenient! After your application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Yes, with applicable fees and a month-to-month rent increase.

Yes, with applicable early termination fees listed in your lease agreement.

Anyone not listed on the lease cannot stay in the apartment for more than 7 days in one week, and no more than 14 days in any one month.

Yes, any occupant staying in the apartment home more than 14 days a month must be added to the lease.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Grand Reserve Canton
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Lease terms can range from 1-15 months.

Yes, we offer lease terms starting at 1 month.

Payments

Once your application has been approved, we will contact you by phone and send you a “welcome letter” via email, which will include the amount of your first payment and other important information about your move.

The remaining balance from your security deposit, if applicable, will be refunded once final utility fees and cleaning and/or damage fees are charged.

Rent is due by the 1st of each month.

Resident Portal

Yes! You can access the portal using the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, you can make payments, create maintenance requests, and get notified of announcements and calendar events when you turn on push notifications.

As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Pets

Yes, Grand Reserve at Canton is pet-friendly! Please reference our Pet Policy on our Amenities page or contact us for more information.

Residents are permitted a maximum of 2 pets per apartment home at Grand Reserve at Canton.

Yes, we have breed restrictions in place. Aggressive breeds, including but not limited to Pit Bulls, Rottweilers, Doberman Pinschers, and Cane Corsos, are not permitted. Please contact us for more details.

Yes, we allow hamsters, birds, reptiles, turtles, fish, and ferrets. Please contact our team for more information.

Parking

EV owners have access to our EV charging stations located in front of our leasing office! You can also use the following website from the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

We have open parking for all residents and guests.

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Our team is always ready to answer your questions.